Question 1

GYM CODE OF CONDUCT & 24/7 RULES

Accepted Answer

MEMBER CODE OF CONDUCT  
Members must read and abide by the rules posted throughout the facility.
Proper etiquette, language, and courtesy must be observed at all times and in all areas of The Edge.
Profanity is prohibited in the gym. Repeated use of profanity will result in being asked to leave the facility.
The Edge has a zero-tolerance policy for violence. Verbal and/or physical fights may result in both parties being ejected from the premises. Please handle disagreements with respect for not only the other party, but other members using the facility.
Weapons and firearms, tobacco/nicotine products, alcoholic beverages, and other substances are not permitted anywhere on the facility grounds.
Consumption of food or drinks is restricted to designated areas. Beyond water & sports drinks, NO food or drink is permitted in exercise areas.
Members must wear proper workout attire. All members must wear a shirt. Proper footwear is also required. Only aerobic/court shoes are allowed in the gym area. Open toed shoes are prohibited.
All guests must enter and exit through the main entrance. Members must check in at the front desk. After hours access is available to members only via Kisi app.
All equipment is to be used according to established policies and procedures, as determined by staff. The Edge Training Academy will not be responsible for any manufacturer’s defects in equipment.
No weights should be dropped within the gym area. Control your weights.
If you notice any material defects in equipment during use, please notify the desk staff as soon as possible so they can place an Out of Order sign on the defective equipment and request a repair order. 
While using the turf area for lacrosse, helmet and gloves must be worn. Women lacrosse players should wear goggles.
Properly rack weights/equipment after use. Wipe off equipment with disinfectant wipes located throughout the facility.
All areas of the gym (turf, court, racks) are on a first come-first serve basis, with the exception of times an area is being rented or used for a class/training. Coaches and paying renters have priority and The Edge reserves the right to restrict general member access to an area at any time.
Lockers are available for use to all guests. However, The Edge will not be responsible for personal belongings that are lost or stolen while in the facility, parking lots, or grounds.
Limit the use of cell phones in gym areas while exercising and in the presence of fellow members. Camera use is strictly prohibited anywhere on the premises. Unauthorized photography will result in the immediate termination of membership. Phone calls should be made in a private area away from other members and staff as common courtesy.
The Edge offers music at a set volume. If you prefer other music you may use earbuds but no loud music should be played without headphones.
All members and guests shall abide by the rules and policies as established in The Edge Training Academy Code of Conduct and on signage located throughout the facility. Any member or guest who, in the opinion of the staff, violates any rule or policy, may be asked to leave the premises and/or have their membership permanently revoked.
RESPECT THE FACILITY, STAFF, AND OTHER MEMBERS & PATRONS. BE SAFE AND ENJOY THE FACILITY RESPONSIBLY.

AFTER HOURS RULES
Every individual entering the building must use their credentials at the front door. We are unable to identify and verify your membership if you do not scan your credentials or unlock in the Kisi app.
Using the credentials of another individual is strictly prohibited. All patrons must use their own credentials to unlock the door after hours.
Letting in non-members after hours is strictly prohibited.
The facility is under video surveillance at all times. Please treat the facility and all other members/patrons with respect.

The Edge reserves the right to revoke the 24/7 access and/or membership of anyone who violates our policies based on our own discretion.

Question 2

APPOINTMENT CANCELLATION POLICY

Accepted Answer

Cancellations & appointment changes must be made at least 24 hours prior to your scheduled appointment. We reserve the right to charge the full price of your appointment if cancelled with less than 24 hours notice. We may waive this fee based on circumstances at the discretion of your coach and Edge management. Generally, we appreciate open communication as soon as possible regarding any appointment changes.
To cancel your appointment, please contact The Edge at 443-249-3133 / admin@TheEdge360.net or your coach directly. To reschedule, please contact the coach/staff member who originally booked your appointment.

Question 3

CANCELLATION POLICY (RENTALS & CAMPS)

Accepted Answer

We understand that plans change and things happen unexpectedly.  In order to try and accommodate as best as we can, our refund policy is subject to the following schedule.
6+ Months prior: Full refund
3-6 Months prior: 75% refund
1-3 Months prior: 50% refund
Less than 1 Month: Full payment due

For CAMP cancellations, you may use the funds for a different camp in the same calendar year. 
For PARTY/RENTAL cancellations, we will do our best to reschedule your event to another day/time based on facility availability.

All refunds are at the sole discretion of Edge staff/management and subject to a 6% processing fee.

FREQUENTLY ASKED QUESTIONS

How does your gym membership work? Is there a contract?

How does 24/7 After Hours access work?

How do I edit my membership? (Change the card on file, change contact information, add/delete family members, etc.)

How do I cancel my membership?

Do you offer family/multi-person membership plans?

What is your guest policy?

Do you offer short-term memberships?

How old do you have to be to use the gym?

Can I come see the gym?

You have two locations? Where am I going?

I'm interested in personal training/athletic development. Where do I start?

I'm interested in hosting a party or event at the arena. How do I get started?

Where can I find The Edge waiver?

RULES & POLICIES

GYM CODE OF CONDUCT & 24/7 RULES

APPOINTMENT CANCELLATION POLICY

CANCELLATION POLICY (RENTALS & CAMPS)

MEMBER APP

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